Manager’s Messages

Manger Update

Yesterday afternoon the Lobby Ambassador team, Engineering and management gathered in the Observation Lounge, which provided a beautiful setting for our staff meeting. During the meeting, we reviewed important protocols, provided updates on various projects, and took the time to recognize one of our outstanding team members. Congratulations to Christian Mitchell, our overnight team member, for winning the “Always Willing to Assist” Award! Christian’s dedication and attention to detail are truly commendable, and we are grateful for his contributions to our building. The meeting also served as an opportunity for us to come together as a team and strengthen our bonds.

Please find a few updates below:

Open Session Meeting & CC&R Amendment Ballot Counting (Zoom): Wednesday, March 13th at 5:30 pm (Zoom details will be sent in a separate email)

Earthquake Insurance Renewal Special Election:

The voting for the renewal of our Earthquake Insurance Policy for The Association has started. Please ensure that you read the attached “Memorandum to The Members,” before filling out your ballot. This memorandum contains a message from the Directors regarding their stance on this coverage.

Please wait for the hard copy mailer and accompanying colored envelopes to arrive before submitting your ballot, as required by The Association’s Election Procedures. The ballot counting meeting is scheduled for Thursday, March 28th at 5:30 pm in the Grand Lobby and via Zoom Video Conferencing. A formal agenda with the Zoom link will be posted in advance of the meeting.

Additionally, if anyone is interested in volunteering as The Association’s Inspector of Elections for this special election, please reach out to me at your earliest convenience.

Thank you for your attention to this matter, and please don’t hesitate to contact me if you have any questions or concerns.

The Pacific Open Session & CC&R Amendment Ballot Counting:

The official ballot counting will take place on Wednesday, March 13th via Zoom at 5:30 pm.

If you have yet to fill out your ballot, kindly follow these instructions at your earliest convenience:

1.     Print Secret Ballot.

2.     Place your ballot into any plain envelope (special return envelopes are not required).

3.     In the upper left-hand corner of the Outer Envelope, write your name, address(es), or unit number(s) entitling you to vote, and sign your name.

4.     Mail to: The Pacific Owners Association, C/O Bellwether, 3300 Douglas Blvd., Suite 280, Roseville, CA 95661.

Should you have any questions or concerns, please do not hesitate to contact me directly.

Manager Update

Building Inspections:

This week, our Fire Life Safety vendor, Convergint, conducted our Semi-Annual building inspection. I’m happy to report that the technician confirmed all systems are running efficiently and as expected, ensuring the safety and well-being of our community.

Additionally, our Director of Engineering and Director of Hospitality within Action Property Management performed a couple of inspections. The Engineering inspection covered every aspect of the building’s mechanics, ensuring proper maintenance. Simultaneously, the Hospitality inspection focused on the aesthetic elements, cleanliness, and overall upkeep of our community.

We eagerly await the results, which contribute to our current five-star luxury building rating. Rest assured, we are committed to maintaining a high standard.

Safety Reminder:

We would like to bring to your attention a couple of important items regarding safety within the garage area.

  1. Dismounting from Personal Transportation Devices:
  • For everyone’s safety, we kindly request that you dismount from bicycles, electric bicycles, scooters, skateboards, etc., when in the garage area.
  • Using such modes of transportation within the garage can pose a safety risk to yourself and others. Your cooperation in sharing this request with your household members and guests is greatly appreciated.
  1. Charging of E-Bikes/Scooters in the Bike Room:
  • After consulting with the San Francisco Fire Department, we have decided to disallow the charging of e-bikes/scooters overnight in the bike room.
  • This preventive measure aims to enhance the safety of the building. If you charge any device in the bike room, please ensure not to leave it unattended or plugged in overnight.

Fob Battery Status Indicator:

  • If you notice a brief “yellow” light when using your fob at your front door, it indicates that the fob battery is low and needs to be replaced.
  • Please reach out to a member of our team as soon as possible when you observe the yellow light.
  • Failure to replace the battery promptly may lead to entry issues.

Your prompt attention to this matter will ensure the continued effectiveness of the fob entry system. If you have any questions or require assistance with battery replacement, do not hesitate to contact the front desk.

CC&R Amendment:

We are nearing the cut-off for you to submit your ballot for the upcoming CC&R Amendment vote. If you have not yet submitted your ballot, kindly follow these instructions at your earliest convenience:

1.     Print the attached Secret Ballot.

2.     Place your ballot into any plain envelope (special return envelopes are not required).

3.     In the upper left-hand corner of the Outer Envelope, write your name, address(es), or unit number(s) entitling you to vote, and sign your name.

4.     Mail to: The Pacific Owners Association, C/O Bellwether, 3300 Douglas Blvd., Suite 280, Roseville, CA 95661.

Should you have any questions or concerns, please do not hesitate to contact me directly.

The Pacific Invites You!

As part of spreading holiday joy, the Grand Lobby has been decorated to set the perfect atmosphere for the upcoming season. We are excited about the warmth and cheer that the holidays bring.

Speaking of holiday cheer, do not forget to mark your calendar for our much-anticipated Annual Holiday Party, scheduled for December 13th in the Grand Lobby. This is an event not to be missed, as we come together to celebrate the joy of the season.

We can’t wait to share the evening with you, filled with laughter, good company, and holiday delights. To ensure we have a spot reserved for you, kindly RSVP to at your earliest convenience.

Let us make this holiday season truly special by creating lasting memories together. Looking forward to seeing you!

The Pacific's Insider Update:

We appreciate everyone’s hospitality, patience, and understanding this week as we conducted the annual testing and inspection of the fire life safety systems. The in-unit, common area, and evacuation matrix testing went very well and was executed swiftly. We understand the alarm was inconvenient and truly appreciate your patience through the in-unit portion. We always welcome any feedback from Residents on this yearly process so please do not hesitate to reach out to me to discuss. 

It is that time again as we enter budget season at The Pacific, analyzing income and expenses over the last fiscal year, and focusing on maintaining and enhancing our luxury community.

We continue to research appropriate vendors and partnerships to maintain our community while investigating any cost savings opportunities. We continually learn extensively about our community’s needs, wants, and must-haves. This experience and historical records will provide the Board of Directors with an opportunity to tailor a specialized budget forecast for 2024. If you have any questions regarding the budget process, please reach out to me at your convenience.

We also recently conducted a complete refresh of the Yoga Terrace, this space is now available for your use. Please be mindful when enjoying the Yoga Terrace to ensure you close the patio door when finished. Doing so will allow us to eliminate an influx of unwanted pests as a result of the facility door remaining open.  

Recently the Board of Directors approved for United Mechanical to repair and replace a mechanism called a flow switch on Boiler #1. The team arrived on-site today to make the necessary repairs to ensure both boilers are running efficiently. We appreciate our Building Engineering Anthony Milner who worked alongside our vendor today to bring this project to completion.

If you have any questions, concerns or comments do not hesitate to contact me directly.

Warm regards,

Courtney Hobbs

Manager Updates:

This week on May 31st we are celebrating the 6th year anniversary of a very special Lead Lobby Ambassador, Jeffrey Bella. Jeff has played a crucial role in establishing what a Lobby Ambassador is. I believe I can’t thank him enough for how important his presence is within our team, even though I do try! Jeff is a committed employee, an extraordinary human being, he is self-motivated, disciplined, focused, and reliable. I am confident that I can speak for the team when I say we appreciate everything Jeff does here at The Pacific. If you see Jeff be sure to wish him a Happy 6th year Anniversary!

Please find building updates and reminders below:

Quarterly Staff Meeting:

On Thursday, June 1st we will be conducting our Quarterly Staff meeting within the Observation Lounge from 1:00 pm – 3:00 pm. Please note that during that time frame the Observation Lounge with be closed.

Front Door Battery Replacement:

Chief Building Engineer, Anthony Milner has completed each units front door battery replacement. Special thank you to Anthony for spending two days ensuring each units locking mechanisms are in tip top shape.

A Successful Emergency Evacuation Drill at The Pacific!

Thank you to all Staff and Residents for participating in a supplementary Emergency Evacuation Drill this week. We hope the exercise allowed each and every participant to become more familiar with the emergency exits and routes needed should we ever experience an emergency situation at The Pacific. If you were not able to attend or have questions, please let us know by emailing and we would be delighted to be of assistance!

E-Mail Consent for Association Documents and Disclosures!

Did you know that California Civil Code and Corporations Code allow for disclosures and documents to be delivered electronically to any member who has agreed to that method of delivery? If you wish to begin receiving Association documents electronically, there are is a efficent way to elect this delivery method via the Resident Portal!

Resident Portal– Once you logon to the Resident Portal, it will automatically take you to the Dashboard. Scroll down until you view the “Property Information” data on the right-hand side. Within this section there is a row labeled “Consent for Email Distribution.” Click on the yellow pencil adjacent to this row to edit your preference.

Electronic delivery of Association documents not only saves you filing cabinet room, it reduces the Association’s use on environmental precious resources (trees) and thus reduces the Association’s expense for postage, copy and labor for hard copy mailings!

SF Planning Department Invites You!

The SF Planning Department has announced recently a series of virtual events open to SF Residents to attend to learn more about the General Plan for the City.  The General Planning plan consists of goals and policies that will help the City address topics such as racial and social equity, housing, transportation, climate resilience, land use, and environmental justice. The virtual workshops are an opportunity for San Franciscans to share ideas of how San Francisco can achieve a sustainable future for all citizens. For more information and to RSVP for these events in March, please visit

Good Luck Sean!

Today, we extend a fond farewell to our Chief Engineer, Sean Weaver as he departs The Pacific and onto his next adventure with Action Property Management. We thank Sean for his hard work and dedication to The Pacific and wish him all the best in his new role at Millennium Tower. Thank you, Sean, and best of luck!

Support of Local Business

During these challenging times, we can all contribute to keeping our neighborhood alive and well by supporting the local businesses. The following restaurants along Fillmore are currently open to provide take-out and delivery via Caviar, DoorDash and UberEats, GrubHub.

Bay Subs
Bun Mee
Fillmore Bakeshop
Extreme Pizza
Hollywood Cafe
JANE the Bakery
Joe & the Juice
Le Mediterranee
Pizzeria Delfina
Philmore Creamery
SIFT Desserts
Sweetlime Thai
Sweet Maple
Taco Bar
Via Veneto
Wise Sons

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2121 Webster Street
San Francisco, CA 94115
phone (415) 409-6045

Management Team

General Manager
Courtney Hobbs |


Management Company

Action Property Management
Regional Office
655 Montgomery Street, Suite 1190
San Francisco, CA 94111

Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614