Manager’s Messages

Manager Update

2025 Budget and Assessment Update:

The Pacific’s 2025 budget has been mailed, and you should receive a physical copy soon. If you’ve opted for electronic communications, you should have received it via email.

With the new fiscal year approaching, our Board of Directors has reviewed the operating budget to ensure efficient operations. Based on this review, the Board has approved a 3.56% increase in assessments and a new parking rate of $311.53 per space effective January 1, 2025.

For those using bill pay through a financial institution, please update your payment amount as of January 1, 2025, as this will not occur automatically. If you have automatic payments set up through Action Property Management (Revo), the new assessment will be updated automatically, requiring no further action.

For details on the new assessment amount for your unit, please refer to Exhibit B (pg.18) in your budget packet.

CC&R Amendment Voting:

We are still a few ballots short of reaching the quorum needed for our CC&R Amendment. As a reminder, this proposed amendment specifically targets Exhibit B, which outlines the Maintenance Responsibility Chart. At present, the chart assigns responsibility for the maintenance, repair, and replacement of unit windows to individual owners.

Given the mid-rise nature of our building and the importance of ensuring timely repair or replacement of window components, the Board has proposed this amendment to shift the responsibility for window maintenance and repair from individual owners to the Association.

To make voting as convenient as possible, we can have a ballot printed and available for pick-up at the front desk. For those away from the building, a ballot is attached to this email with mailing instructions.

Your participation in this vote is essential to help us meet the quorum requirement and move forward with the amendment process. Thank you to everyone who has voted so far, and if you haven’t yet, please take a moment to cast your ballot.

If you have any questions about the CC&R Amendment, please feel free to email me directly. I’m here to provide any support or information you may need.

Vendor Reminders:

We kindly ask that any resident working with vendors, or planning to, ensures they are aware of the Loading Dock hours of operation. As a reminder, residents are responsible for any vendors conducting work within their units.

Vendors/Contractors are permitted only from 8:00 a.m. to 5:00 p.m., Monday through Friday (excluding holidays). Deliveries, Contractors/Vendors are not allowed on weekends.


Manager Update

We are excited for our upcoming “Wine Down Wednesday” event, happening on Wednesday from 5:00 pm to 7:00 pm in the Grand Lobby. We look forward to seeing you there!

If you’re unable to attend, don’t worry—we are also planning a Holiday Event in December, offering another great opportunity to join us in celebration.

Below are a few building updates:

Fall Window Washing Cycle:

I wanted to update you regarding our Fall Window Washing Cycle, which has experienced some delays due to high winds. We are optimistic that the missed days will be made up this week. Thank you for your patience as the window-washing team continues to work through this cycle. If you have any questions or concerns regarding the window-washing schedule or any other matter, please don’t hesitate to reach out to me directly.

Front Door Update:

We recently experienced issues with the front door after the power outage last week, affecting its opening and closing speed. Our vendor, Stanley, was onsite yesterday to adjust the speed and make the necessary repairs. I’m happy to report that the front door is now functioning as expected.

Resident Portal Requests:

If you’re looking for a convenient way to connect with your fellow residents for requests, recommendations, or to offer or seek assistance, we encourage you to utilize the posting section on the resident portal.

This feature allows you to share information, make announcements, or ask for help with various needs directly within the community. The resident portal is a great tool to foster community interaction and support.

Annual Fire Drill:

We would like to inform you that the Annual Fire Drill is scheduled for November. This important drill will review emergency and evacuation procedures for residents and staff.

Before the audible alarm sounds, an announcement will be made in your unit and in common areas to notify you of the drill. The drill will commence by activating the alarm pull station in the Fire Control Center on level one, which will be audible throughout the property.

Residents who wish to participate are encouraged to familiarize themselves with the evacuation routes for their floor by reviewing the “Evacuation Plan” posted on each level. During the evacuation, please remember to use the stairwell (do not use the elevators), exit the building, and proceed to the corner of Sacramento and Fillmore Street.

A Pacific Staff Member will greet you at the evacuation site. More detailed information and an official communication will be sent to all residents soon.

Rental Unit Information:

As part of our ongoing commitment to maintaining the quality and integrity of our community, I would like to remind everyone of the rental policies outlined in the CC&Rs of The Pacific Owners Association. According to these regulations, a maximum of 25% of our total 76 units can be rented at any given time.

If you are considering renting out your unit, it is crucial to contact the Management Office before proceeding with any arrangements. This ensures that you are informed about the current rental percentage, as it may fluctuate due to changes in occupancy.


Manager Update

Staff Spotlight:

I would like to take a moment to recognize a remarkable member of our team, Maurice Obyrne! Maurice consistently goes above and beyond for his team, even extending his three-day work week by picking up additional days when needed. He always brings an amazing attitude and leaves an everlasting positive impression on our residents. Thank you, Maurice, for all that you do. We truly appreciate you!

Main Entrance Door:

Our vendor Stanley arrived onsite yesterday to make the final repairs to the main entry. The front door is now operating as normal. Thank you for your patience as we worked with Stanley to complete the repairs.

Annual Fire Alarm Testing and Inspection:

Next week we are conducting out Annual Testing and Inspections of the buildings Fire Life Safety System. The inspection and testing will take place from

July 22nd – July 24th.

Please note this inspection does require unit access to complete the building inspection.

The schedule for each day of testing is shown below:

Monday, July 22nd

8:00 am – 4:00 pm:  General Common Area Testing – This testing is anticipated to be silent with minimal impact on residents in-house.

Tuesday, July 23rd

8:00 am – 10:00 am: The Residential Elevators will be out of service for approximately 1 hour within this time frame to complete the mandatory testing. 

We will update all Residents when this testing has commenced and again once completed. The Service elevator will be tested after the Residential cars have been completed.

10:00 am – 5:00 pm: Entry into each Unit within the Tower (Units 101 through GPH4) is required to complete visual and audible inspection.         

Wednesday, July 24th:

10:00 am – 3:00 pm: Entry into all Row Homes Required to complete visual and audible inspection.     

Thank you in advance for your cooperation. If you have any questions do not hesitate to reach out.

Penthouse Floor Window Replacement: 

We wanted to inform you about an ongoing in-unit modification on the Penthouse floor, which will involve replacing a couple of windows next week. Moroso who are the contractors on this has informed us that this project will take the majority of the week.

To facilitate this work, there will be a spider crane set up on the Grand Penthouse patio floors, and another crane will be set up on the Webster Street side. Please be cautious as there will be quite a bit of activity outside.

This work should not directly affect anyone, but if for any reason it does, please contact a member of our team right away.


Aware In Unit Leak Detection Devices:

The Board of Directors previously approved a leak detection program in collaboration with Aware Buildings, which will provide each unit with its own leak detection sensors. This initiative is a significant step forward in mitigating water intrusion incidents within the building.

To facilitate this program, the Association has installed 9 Gateways throughout the building. These Gateways will enable each unit’s leak-detection sensors to connect to the nearest gateway.

Residents have the option to scan their sensors and register them using either application provided below:

Aware Config for iOS: https://apps.apple.com/us/app/aware-config-by-awarebuildings/id1616699601

Aware Config for Android: https://play.google.com/store/search?q=aware%20config&c=apps&hl=en_US&gl=US

We can conveniently check the status of the gateway, battery life, moisture reading, and even rename the device if desired to be placed in a different location.

The devices have been pre-programmed to be placed in leak-prone areas as suggested by Aware Buildings.

This program has now been officially deployed, and we will be contacting residents directly to pick up their devices from the front desk. While residents can install the devices themselves, we are also available to provide assistance upon request. Please await our notification before picking up your devices, as we are rolling out this process in phases to ensure we can adequately assist residents as needed.

Please note that these devices are provided as a courtesy to residents. The Association will not be held responsible for ANY in-unit water intrusion incidents that may occur.


Manger Update

Yesterday afternoon the Lobby Ambassador team, Engineering and management gathered in the Observation Lounge, which provided a beautiful setting for our staff meeting. During the meeting, we reviewed important protocols, provided updates on various projects, and took the time to recognize one of our outstanding team members. Congratulations to Christian Mitchell, our overnight team member, for winning the “Always Willing to Assist” Award! Christian’s dedication and attention to detail are truly commendable, and we are grateful for his contributions to our building. The meeting also served as an opportunity for us to come together as a team and strengthen our bonds.

Please find a few updates below:

Open Session Meeting & CC&R Amendment Ballot Counting (Zoom): Wednesday, March 13th at 5:30 pm (Zoom details will be sent in a separate email)

Earthquake Insurance Renewal Special Election:

The voting for the renewal of our Earthquake Insurance Policy for The Association has started. Please ensure that you read the attached “Memorandum to The Members,” before filling out your ballot. This memorandum contains a message from the Directors regarding their stance on this coverage.

Please wait for the hard copy mailer and accompanying colored envelopes to arrive before submitting your ballot, as required by The Association’s Election Procedures. The ballot counting meeting is scheduled for Thursday, March 28th at 5:30 pm in the Grand Lobby and via Zoom Video Conferencing. A formal agenda with the Zoom link will be posted in advance of the meeting.

Additionally, if anyone is interested in volunteering as The Association’s Inspector of Elections for this special election, please reach out to me at your earliest convenience.

Thank you for your attention to this matter, and please don’t hesitate to contact me if you have any questions or concerns.

The Pacific Open Session & CC&R Amendment Ballot Counting:

The official ballot counting will take place on Wednesday, March 13th via Zoom at 5:30 pm.

If you have yet to fill out your ballot, kindly follow these instructions at your earliest convenience:

1.     Print Secret Ballot.

2.     Place your ballot into any plain envelope (special return envelopes are not required).

3.     In the upper left-hand corner of the Outer Envelope, write your name, address(es), or unit number(s) entitling you to vote, and sign your name.

4.     Mail to: The Pacific Owners Association, C/O Bellwether, 3300 Douglas Blvd., Suite 280, Roseville, CA 95661.

Should you have any questions or concerns, please do not hesitate to contact me directly.


Manager Update

Building Inspections:

This week, our Fire Life Safety vendor, Convergint, conducted our Semi-Annual building inspection. I’m happy to report that the technician confirmed all systems are running efficiently and as expected, ensuring the safety and well-being of our community.

Additionally, our Director of Engineering and Director of Hospitality within Action Property Management performed a couple of inspections. The Engineering inspection covered every aspect of the building’s mechanics, ensuring proper maintenance. Simultaneously, the Hospitality inspection focused on the aesthetic elements, cleanliness, and overall upkeep of our community.

We eagerly await the results, which contribute to our current five-star luxury building rating. Rest assured, we are committed to maintaining a high standard.

Safety Reminder:

We would like to bring to your attention a couple of important items regarding safety within the garage area.

  1. Dismounting from Personal Transportation Devices:
  • For everyone’s safety, we kindly request that you dismount from bicycles, electric bicycles, scooters, skateboards, etc., when in the garage area.
  • Using such modes of transportation within the garage can pose a safety risk to yourself and others. Your cooperation in sharing this request with your household members and guests is greatly appreciated.
  1. Charging of E-Bikes/Scooters in the Bike Room:
  • After consulting with the San Francisco Fire Department, we have decided to disallow the charging of e-bikes/scooters overnight in the bike room.
  • This preventive measure aims to enhance the safety of the building. If you charge any device in the bike room, please ensure not to leave it unattended or plugged in overnight.

Fob Battery Status Indicator:

  • If you notice a brief “yellow” light when using your fob at your front door, it indicates that the fob battery is low and needs to be replaced.
  • Please reach out to a member of our team as soon as possible when you observe the yellow light.
  • Failure to replace the battery promptly may lead to entry issues.

Your prompt attention to this matter will ensure the continued effectiveness of the fob entry system. If you have any questions or require assistance with battery replacement, do not hesitate to contact the front desk.

CC&R Amendment:

We are nearing the cut-off for you to submit your ballot for the upcoming CC&R Amendment vote. If you have not yet submitted your ballot, kindly follow these instructions at your earliest convenience:

1.     Print the attached Secret Ballot.

2.     Place your ballot into any plain envelope (special return envelopes are not required).

3.     In the upper left-hand corner of the Outer Envelope, write your name, address(es), or unit number(s) entitling you to vote, and sign your name.

4.     Mail to: The Pacific Owners Association, C/O Bellwether, 3300 Douglas Blvd., Suite 280, Roseville, CA 95661.

Should you have any questions or concerns, please do not hesitate to contact me directly.


The Pacific Invites You!

As part of spreading holiday joy, the Grand Lobby has been decorated to set the perfect atmosphere for the upcoming season. We are excited about the warmth and cheer that the holidays bring.

Speaking of holiday cheer, do not forget to mark your calendar for our much-anticipated Annual Holiday Party, scheduled for December 13th in the Grand Lobby. This is an event not to be missed, as we come together to celebrate the joy of the season.

We can’t wait to share the evening with you, filled with laughter, good company, and holiday delights. To ensure we have a spot reserved for you, kindly RSVP to Cchapman@actionlife.com at your earliest convenience.

Let us make this holiday season truly special by creating lasting memories together. Looking forward to seeing you!


The Pacific's Insider Update:

We appreciate everyone’s hospitality, patience, and understanding this week as we conducted the annual testing and inspection of the fire life safety systems. The in-unit, common area, and evacuation matrix testing went very well and was executed swiftly. We understand the alarm was inconvenient and truly appreciate your patience through the in-unit portion. We always welcome any feedback from Residents on this yearly process so please do not hesitate to reach out to me to discuss. 

It is that time again as we enter budget season at The Pacific, analyzing income and expenses over the last fiscal year, and focusing on maintaining and enhancing our luxury community.

We continue to research appropriate vendors and partnerships to maintain our community while investigating any cost savings opportunities. We continually learn extensively about our community’s needs, wants, and must-haves. This experience and historical records will provide the Board of Directors with an opportunity to tailor a specialized budget forecast for 2024. If you have any questions regarding the budget process, please reach out to me at your convenience.

We also recently conducted a complete refresh of the Yoga Terrace, this space is now available for your use. Please be mindful when enjoying the Yoga Terrace to ensure you close the patio door when finished. Doing so will allow us to eliminate an influx of unwanted pests as a result of the facility door remaining open.  

Recently the Board of Directors approved for United Mechanical to repair and replace a mechanism called a flow switch on Boiler #1. The team arrived on-site today to make the necessary repairs to ensure both boilers are running efficiently. We appreciate our Building Engineering Anthony Milner who worked alongside our vendor today to bring this project to completion.

If you have any questions, concerns or comments do not hesitate to contact me directly.

Warm regards,

Courtney Hobbs


Manager Updates:

This week on May 31st we are celebrating the 6th year anniversary of a very special Lead Lobby Ambassador, Jeffrey Bella. Jeff has played a crucial role in establishing what a Lobby Ambassador is. I believe I can’t thank him enough for how important his presence is within our team, even though I do try! Jeff is a committed employee, an extraordinary human being, he is self-motivated, disciplined, focused, and reliable. I am confident that I can speak for the team when I say we appreciate everything Jeff does here at The Pacific. If you see Jeff be sure to wish him a Happy 6th year Anniversary!

Please find building updates and reminders below:

Quarterly Staff Meeting:

On Thursday, June 1st we will be conducting our Quarterly Staff meeting within the Observation Lounge from 1:00 pm – 3:00 pm. Please note that during that time frame the Observation Lounge with be closed.

Front Door Battery Replacement:

Chief Building Engineer, Anthony Milner has completed each units front door battery replacement. Special thank you to Anthony for spending two days ensuring each units locking mechanisms are in tip top shape.


A Successful Emergency Evacuation Drill at The Pacific!

Thank you to all Staff and Residents for participating in a supplementary Emergency Evacuation Drill this week. We hope the exercise allowed each and every participant to become more familiar with the emergency exits and routes needed should we ever experience an emergency situation at The Pacific. If you were not able to attend or have questions, please let us know by emailing thepacificfrontdesk@actionlife.com and we would be delighted to be of assistance!


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Location

2121 Webster Street
San Francisco, CA 94115
phone (415) 409-6045

Management Team

General Manager
Courtney Hobbs | chobbs@actionlife.com

 

Management Company

Action Property Management
Regional Office
655 Montgomery Street, Suite 1190
San Francisco, CA 94111

Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614